Packing & Shipping
Spring Cone Crusher
Hydraulic Cone Crusher
Round Vibrating Screen(YA)
Auto Centering Vibrating Screen
Linear Vibrating Screen
Energy Saving Ball Mill
Grid Type Ball Mill
Overflow Type Ball Mill
Submerged Spiral Classifier
SF Flotation Cell
JJF Flotation, Wemco Flotation
BF Flotation Cell
KYF Air Inflation Flotation Cell
Concentrating Table (Shaking Table)
Dry Magnetic Separator
Leaching Agitation Tank
Desorption Electrolysis System
High Efficiency Agitator Washer
Spiral Chute Washer
Efficient Improved Thickener
Peripheral Transmission Thickener
Efficient Deep Cone Thickener
High-Frequency Dewatering Screen
High-Efficiency Agitation Tank
Agitation Tank for Chemical Reagent
ZSW Vibrating Feeder
Walled Belt Conveyor
Electromagnetic Iron Remover
Electronic Belt Scale
NC Reagent Feeder
Mobile Pump Station
Double Stages Slurry Pump
Wear-Resistant Slurry Pump
Alloy Slurry Pump
Knife Gate Valve
Rubber Check Valve
Polyurethane Flotation Machine Rotor Stator
Impeller of Flotation Machine
Rubber Flotation Stator and Rotor
Coconut Activated Charcoal
Forged steel ball
High Manganese Steel Liner
As the marketing demand is more and more diversified, the key point that decides the result of competition is after-sales service, especially the products’ quality and function are similar. Since its establishment, Xinhai has believed that, after-sales service is a part of the product, and it is the extension of product value, so Xinhai timely launched its after-sales service system in line with the industry requirements, which effectively ensures that all problems throughout the whole life cycle can be solved timely and effectively.
200+ Ready for Duty
8 nearby After-sales Service Sites
Solve Customer Feedback Thoroughly within 24 Hours
Provide Concrete Solution within 72 Hours
If you have any questions, please contact us by the following ways, and we will provide you with better help!
Formal After-Sales System,
Solve all Your Problems
With the service purpose of "rapid response, smooth communication, accurate and efficient, reasonable and thoughtful", Xinhai customer information department will quickly contact the customer within 30 minutes after receiving the customer's demand, and understand the specific situation, roughly determine the source of the problem, then deliver the problem to the corresponding technical department.
Combining with its own business, Xinhai builds the large technical team, which is divided into Mine Research Institute, Mine Design Institute, Mechanical Design Institute, Installation & Commissioning Service Centre. According to the problem situation conveyed by the customer information department, the corresponding department will find out the cause of the problem in terms of plant design report, equipment drawing and process flow.
Based on twenty years of mineral dressing experience and mineral processing knowledge, Xinhai technicians will check the common mineral processing problems one by one, and put forward the targeted solution. If necessary, Xinhai will arrange the relevant technical personnel to the project site for professional guidance, striving to minimize the customer’s loss.
Xinhai sets up a Project Department and allocates one-to-one project manager for each project, which not only provides professional whole-process management service, strictly controls the project progress and ensures project duration, but also solves the project problems in time, collects customer feedback and improvement opinions, which provides a better development direction for equipment research and design.
Eight Global After-sales Service Sites,
Make Service Within Your Reach
With the boost of "the Belt and Road Initiative", Xinhai ushered in the broad development opportunities, whose global strategy was accelerated gradually. Now, Xinhai has built its huge after-sale service site, Yantai headquarters and Beijing branch are main sites, while Sudan, Iran, Zimbabwe, Tanzania, Peru, Indonesia these six overseas offices secondary. And its mineral processing EPC service has served more than 90 countries and regions in the world.The "localized efficient service" strategy, centering on the needs of local customers, provides 100% guarantee for Xinhai after-sales service. Our customers from local or neighbor countries can directly contact the nearest office if they have any problems, which can quickly solve their problems.
To Xinhai, the professional after-sales service not only needs to balance excellent professional knowledge and rich practical experience, but also needs to keep a high sense of responsibility for customers. Xinhai knows that professional and complete after-sales service is an important way to improve our development. In the future, Xinhai will continue to create high-quality mineral processing equipment and consistently provide customers with reliable mineral processing EPC service, so as to achieve the win-win development.
Please write your message here! We will send detail technical info and quotation to you as soon as possible!
Committed to providing optimal solutions for your mine!
© 2022 Shandong Xinhai Mining Technology & Equipment Inc.
Support: Beijing Xinhulian Technology Co., Ltd.